CONVERSATIONS WITH TECHNICAL SUPPORT

• Tech Support: "What version of the Mac OS are you using?"
Customer: "Word 6.0."

• Tech Support: "What browser are you using, Netscape or Microsoft?"
Customer: "Netscape."
Tech Support: "Could you read to me what it says at the top of the window?"
Customer: "'Global Travel Conference - Microsoft Internet Explorer'."

• Tech Support: "Are you installing on a Mac?"
Customer: "No, I'm using a 3.5" thingee on a disk."

• Tech Support: "This has Windows 98 on it -- did it have Windows 98 or 95 on it when it was sent out for repair?"
Customer: "I think it had Office 97."

• Tech Support: "How much free space do you have on your hard drive?"
Customer: "Well, my wife likes to get up there on that Internet, and she downloaded ten hours of free space. Is that enough?"

• Customer: "I keep getting an error message whenever I try using the MSDOS mode in Windows 95."
Tech Support: "Can you describe what happens?"
Customer: "Well, I keep getting a black screen with an error message saying, 'C:\WINDOWS>'."

• Tech Support: "which drive is your CD ROM?"
Customer: "the top one."

• Customer: "Do I hit 'F' and '8' at the same time?"

• Tech Support: "Your password will be...a small 'a' as in apple, a capital 'V' as in Victor, the number '7' "
Customer: "Is that a capital '7'?"

• Tech Support: "Ok, let's try once more, but use lower case letters..."
Customer: "Uh, I only have capital letters on my keyboard."